TechProtect – Mobile Phones
Now from only £7.99
Mobile Phones +LOSS
Now from only £9.83
|✓||Applicants need to be the owner of the mobile phone, tablet or laptop
The Equipment must have been purchased from a UK based supplier who is VAT registered and at the time you apply for the insurance the Equipment must be less than 24 months in age
|✓|| Applicants must be over the age of 18|
|✓||Mobile Phone, Tablet or Laptop plans are payable by monthly premium only
|x||Anyone under the age of 18|
|x||Equipment older than 2 years from date of purchase|
|x||Applicants who don’t own the equipment that they are applying for cover|
|x||Mobiles, Tablets and Laptops covered by a similar insurance|
|Click HERE to download a full copy of the Policy Terms & Conditions.|
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DO YOU ALREADY HAVE THIS COVER?
Please check! Sometimes banks, credit card services or other insurers may provide a Mobile Phone, Tablet or Laptop cover type policy providing similar cover to this one. Please check that you aren’t already covered before purchasing Mobile Phone, Tablet or Laptop cover and buying cover you may not require.
Your Policy Documents
For convenience, your Policy documents will be delivered to the email address you provide when applying for cover, once your application has been processed and accepted. Please keep a close eye on your email inbox for your documents. They must be read together as one to fully understand the cover provided.
Are you eligible to apply?
In addition to the plan's Terms and Conditions any SIM card involved must be registered with a provider and in current use. In the event of a claim, evidence of proof of current SIM use may be requested. Your insured device must be less than 24 months old at time of policy inception.
Cooling off period - "Peace of mind" with your purchase
If you decide to go ahead with your purchase today you will have 14 days from your date of application to review it. You can cancel at any stage during those 14 days. If any money has been paid it will be refunded to you. During this cooling off period we are unable to accept any claims on equipment that will be more than 6 months old at the policy’s inception date.
You may however submit a claim immediately if the equipment is less than 6 months old at the policy’s inception date. In the event of a successful claim however, you will then be bound by the cancellation terms and conditions. Please see your policy schedule to see if there is an additional waiting period before you can make a claim.
You can cancel your policy prior to any claims being made during the current policy period, without penalty providing no claims have been made. No further direct debits will be taken, where full premium has been paid , you will receive a pro-rata refund subject to no claims having been made.
If you want to cancel your policy and there has been a successful claim made against you policy then you will be liable for any remaining premiums and they will become due. No refund will be given.
You will be unable to make claims if you do not keep up with your policy premiums or keep us informed of any changes that may effect this policy.
Has my policy got an excess and how do I pay?
Before making a claim you should check on your policy schedule to see how much the excess on your cover is. You will have to pay the first amount of any claim that is shown as the excess according to your schedule. This payment must be made at the time of claiming.
We can only accept payment using the following cards: MasterCard, Maestro, Visa or Visa Delta. A separate excess payment is required for each claim you make. Please see the policy terms and conditions for further details.
What happens after the first renewal?
One month before renewal we will send out renewal documents if there have been any changes to the terms of your cover such as premium increase, change of underwriter etc. We will highlight any large changes. To save you time and inconvenience the policy will automatically renew if we do not hear from you by the renewal date.
Please see Terms and Conditions for full cancellation information.
Why do I need to cover my gadget?|
Gadgets are now part of our everyday life and it is not until we lose the use of them that we realise how important they are to us and how inconvenient and expensive they are to replace or repair, now with Techprotect we aim to make “life just that much easier” for you and make sure your gadgets are always working when you need them-just think what problems you would have if you didn’t have them
It’s smart to take action right now and protect yourself against such costs and inconvenience You can do that now by covering your gadgets with Techprotect
How do I go about making a claim?|
In the event of theft or loss you must, within 24 hours:
• Where applicable, call the airtime service provider to bar any further use of your equipment
• call the police and obtain a Crime Reference Number
• and within 48 hours, just the call the claims helpline number on your policy and follow the simple Claims Procedure in the Terms and Conditions.
• At the point of making a claim, you will be asked to provide us with proof of purchase to show your device was purchased from a UK based supplier who is VAT registered
*CORONAVIRUS UPDATE* 06/04/20
Over the last few weeks we have been preparing for remote working off-site and this is now in place. We will be providing our service via our online claims process and via email. We appreciate your support and understanding during these exceptional times and we will continue to provide you with all the support and help you need via email and the online claims portal. Our phone lines are currently closed until further notice.
Submit a claim online 24/7 at wcsinsurance.co.uk/claim or email [email protected] or for general enquiries email [email protected]
Due to the impact of Coronavirus, we have been advised by our suppliers that there is reduced availability of parts and new mobile phones. All Apple stores are closed for at least two weeks from 14th March 2020. We regret to advise you that this may result in your claim taking longer to be completed than would normally be the case.
Whilst we hope that this is only a temporary problem we apologise in advance for any inconvenience and assure you that we will do everything possible to minimise any delay.
I already have some cover in place; is this cover the same?|
You may find that you have cover from your bank, credit card provider, buildings and/or contents insurer. You will need to decide for yourself as to which policy is better for you before making a decision. Please read the full policy documentation to help you make your decision.
Am I still covered when I go abroad? |
You may submit a claim whilst abroad, however, you must not have been outside the UK for a period longer than 90 days.
I've got quite a number of 'PAID FOR' apps on my device. Am I covered for these?|
Unfortunately not, the costs of any claim whatsoever relating to software or any data changes are excluded under the cover but, to minimise the cost of replacing these, contact your bank or payment company and stop the App’s payments.
Am I covered for loss? |
Yes, providing it isn't a MacBook or laptop and you have selected this element of cover and paid the additional premium we will replace your equipment*.
Am I covered if my gadget is stolen from my car?|
Yes, you are covered if the Equipment is concealed from view and all doors, windows and other openings of the vehicle have been left closed, securely locked and properly fastened with the ignition and keys removed.
Am I covered for charges incurred by calls being made on my device after a theft? |
Yes, but you must provide your original airtime bill showing the calls that were made following the theft.
Who Provides this Cover ?|
This insurance is arranged by Warranty & Creditor Services of 6 Faraday Office Park, Rankine Road, Basingstoke, RG24 8QB
It is arranged through by Vio Assistance, which is a trading name of Vio Insurance Services Limited, Afon House, Worthing Road, Horsham, West Sussex RH12 1TL
It is underwritten by Novus Underwriting Limited on behalf of Helvetia Schweizerische Versicherungsgesellschaft in Liechtenstein AG
Warranty & Creditor Services is authorised and regulated by the Financial Conduct Authority. This can be checked on the FCA register by visiting the FCA website at www.fca.org.uk/register
Novus Underwriting Limited: registered office Cumberland House, 129 High Street, Billericay CM12 9AH. Registered in England number 10844265. Novus Underwriting Limited is an appointed representative of Direct Insurance Group PLC registered office 129 High Street, Billericay CM12 9AH. Registered in England number 03149879. Authorised and regulated by the Financial Conduct Authority (FCA) reference number 306080.
Helvetia Schweizerische Versicherungsgesellschaft in Liechtenstein AG of Herrengasse 11 Vaduz, FL-9490 Liechtenstein is regulated by the Financial Markets Authority (FMA) in the UK. Financial Services Register reference number 454140.
Details can be checked on the Financial Services Register at https://register.fca.org.uk/ or by calling them on 0800 111 6768.
*Terms and conditions apply
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